We just wanted to send a little note to say thank you so much for all your help and friendship over the past few weeks.   We couldn't have done it without you!   We are both telling everyone how great you and NewPort are.
We are settling into the flat and it's starting to feel like home which will make our time here in Shanghai so much better.   Hopefully we'll keep in touch so we can pick your brains about china!
Have a lovely chinese new year.
Please accept our appreciation for a job well done.
After visiting with Craig and I, you understood our requirements and quickly set up appointments to for us to view apartments.  Each of the apartment we visited had been prescreened by you to ensure it met our requirements.  On just the second day of viewing properties, you found us the perfect apartment!
Neil, the service we received was always prompt.  I can also say that your service exceeded the customer service levels we have experienced in the United States.
Thank you again Neil for all your help.  Please share with your boss we are very happy with your service and our apartment.  Craig and I would not hesitate to recommend others use Newport if they are looking for a property in Shanghai.
We wish you much success in the future!
My partner and I had only a week to find a suitable apartment due to work transfers.
We were both living in Puxi (Xujiahui) and with the assistance and professionalism from Newport they found us a lovely apartment in a great area that was close to my partners work, transportation, amenities were all in close proximity also.
Newport arranged the Removals, Transportation, Negotiations and even every small detail that we required for the apartment.  Their Customer Service - before/after is great.  Quick response and attentive. 

So thanks to Newport and their wonderful staff, we are now living comfortably, happy and have made the apartment our home at last!
Thank you!
My little family of three moved to Shanghai four months ago.  We were desperate to find something quickly so had various agencies on the go.  Newport Real Estate actually took our needs into account and we went with the fist property they showed us, a beautiful duplex in a peaceful part of the French Concession.
Our compound, Xing Guo Garden, is made up of various low rise buildings, each housing a maximum of six families.  The construction is new but the architecture is classic and elegant.  Beautiful buildings with modern facilities, the best of both worlds!
The grounds and garden are impeccably kept and the guard men at the door provide an irreproachable service; I am simply not allowed to go and get myself a taxi in the rain, they will keep me indoors and bring the "chu zu che" to my door.
After 24 glorious years of living in Singapore I had to pack up and move to China where I knew I would have trouble communicating.  Singapore was so easy as everyone speaks English and furthermore I was so much younger when I moved there and my sense of adventure led me.  Now I am older and think more of comfort than adventure.  I was lucky enough to come across NewPort Real Estate on the Internet.  Alex Chua and his team made all the difference in the world.  We could communicate with ease and they knew what was important to me.  Talk about hand-holding, these people practically picked me up and carried me.  From pick-ups at the airport, to storage and deliveries pre-moving in, NewPort was at my side.  No one expects a real estate agent to do all that.  And that wasn’t all!  They helped me find a wonderful helper who is also my interpreter and life went from trials and tribulations to smooth sailing.  All this was done simply as their normal service with no charge at all.  They helped me with whatever came up in my moving in.  And once I saw Shanghai Garden Plaza my fears of living in a polluted hectic city were laid to rest.  Can you imagine that Alex even came to my apartment in Singapore and helped carry some items to Shanghai that we could not.  I appreciate the help that Alex, Andy, Cindy, Martin and the rest of the team at Newport gave me.  It was more like a friendship than a business relationship. My husband was so pleased that he is using NewPort for all of his staff that will move to Shanghai.
Making the decision to move to Shanghai was not an easy one.  My wife had never been to Shanghai before and it was important to me for her to feel comfortable during our visit.  Alex made us feel right at home during our City Orientation.  He understands what it's like to be an expat and thus can relate more to our questions and concerns.  Alex's knowledge of the local market and the living conditions in Shanghai coupled with his understanding of the issues we face as expats, was a major factor in helping my wife and I understand what it would be like to live in Shanghai.  Alex understands the importance of building long term relationships and this is evident in the way he works with people.
Newport Real Estate assisted us in finding our apartment, negotiated with the landlord and assisted us on moving day.  The after move service has been exemplarary. Newport helped us make the move with the minimum disruption.  With their experience in Shanghai we would recommend Newport to anyone contemplating a move to or in Shanghai.
Newport's service is very personal and detailed, unlike the other PRC parties involved in the deal.  Many unforeseen obstacles occurred but due to Newport's efforts, solutions were found.  I will say that Newport's assistance has been critical to the completion of my real estate transaction.
I was impressed with Newport’s prompt and efficient recovery action to my problem of not having hot water in my bathroom, my leaking pipe and defective washing machine (all water related!).  They were persistent in dealing with the contractors and ensured a satisfactory outcome.  Cindy deserves special mention for her attention to professionalism.
I have been newly transferred from Hong Kong to work in Shanghai in September 2006.  Through my colleague, I have been introduced to NewPort Real Estate two weeks into my new job.  Within two weeks, NewPort Real Estate has found a apartment which my wife and I are prepared to move in.  During those two weeks of flat hunting, NewPort Real Estate has been very accommodating, efficient and patient to chauffeur us around different locations to view the properties.  That have eased us a great deal of trouble since we were new to the city and unfamiliar with different custom.  My wife and I will recommend unreservedly to any of our friends who may happen to be in Shanghai and search for a property to settle down in Shanghai.  Many thanks to NewPort Real Estate for their kind help.
The best services I ever had in Shanghai.  I really like the way NewPort's consultant and after sales team resolved all the wear and tear issues associated with my home thoroughly and accurately within 24 hours of receiving my call, and they did the follow up until closing.  You clearly won my endorsement!
I just want to let you know that working with you has been the single best residential leasing experience I have ever had.  As you know, the Consulate General of Malaysia has used many different real estate agencies in assisting diplomats to conduct home search in Shanghai, and the experience with you is by far the smoothest, best working and most pleasant experience to date -- and largely due to your efforts.  You were present at the inspections and your advice was very helpful.  When I visited various properties you were right there helping me with the decision by analyzing the pros and cons.  Your advice was absolutely essential and was extremely helpful.  You were always available for questions and always responded quickly to my calls. In finalizing the offer, you helped me make certain that I had made all reasonable requests and all the tasks were done in time, which was so very impressing.  You figuratively held my hand throughout the entire moving process and I am very grateful.  I just love my new home and it suits me perfectly.  By the way, I really appreciate the compass you left in the praying room, you were so thoughtful.  I also want to thank you and your after sales team for the extraordinary after sales services in following up with several problems with the property.  I have never came across any real estate agency who has stayed involved throughout the process and resolve all the post moving issues associated with the property within 24 hours. Your years of experience in Real Estate and professional industry gives you a high level of professionalism and the knowledge and expertise necessary for any transaction.  You have a high level of integrity and strong client values making you very honorable and trustworthy.  Add to that your charming, gracious and charitable personalities and that is a winning combination.  I would highly recommend you to anyone!!
It was the best decision of my Shanghai experience to walk through the doors of NewPort Real Estate and have Alex look up and say, "Of course, we can help you, no matter your budget!" Before that day, I had several months of a frustrating search for apartments that was fruitless, but NewPort changed all that and found me an apartment that suits me completely both in style and location.  Every interaction with everyone in the office, Alex, Martin, Andy, Li and Cindy has been positive, friendly, 'over the top' helpful and kind from the very first moment I walked into the office.  NewPort Real Estate is first class and I recommend them because of their superb standard of service to their clients.  Thank you NewPort!
I was referred to NewPort Real Estate by a colleague and from the momentI first spoke with them I was impressed.  I have used a number of agencies throughout the world and I have no hesitation in saying that NewPort is one of the most professional and well organized firms I have dealt with.  NewPort provided an extensive range of apartments matching my criteria and went above and beyond with details of the surrounding area.  Their knowledge of the Shanghai market is second to none.  After deciding on our apartment the team at NewPort have actively been involved in negotiations on my behalf and the after sales service has been exceptional.  Thank you NewPort for making our move to Shanghai as easy and smooth as possible.
We were looking for an agent in Shanghai, we have found a friend.  These guys have helped us to find a home quickly and we have entered on schedule as we had planned.  They have understood our needs immediately and so well, that after checking all the options we have chosen their first proposal! 
And the service after relocating is great too...  We strongly recommend to give them the chance to serve you!
Newport Real Estate's knowledge of the local rental market, their service and their integrity make them one of the best real estate leasing agencies I have ever used.  They saved me time and effort in what would have been a long and tiring hunt for a suitable rental apartment.  Their continuing service during the lease term also distinguishes them as a company who wants to build long term relationships.
As an expatriate who has lived and worked in Shanghai for the last few years, apartment search is always a tiring and frustrating experience until Newport Real Estate comes along.  They found me the right apartment, thanks to their detailed analysis of my needs and relentless effort in looking for the suitable apartments.  They are fast in turning around with apartments for my consideration, which clearly reflects their extensive network and deep understanding of the local property market.  More importantly, the people at Newport Real Estate are fun and friendly.  It is nice to know that they will always be there if you need help with your apartment during the lease term.
As a professional real estate investor, I often work with real estate agents and know what kind of agent I am looking for.  NewPort not only sourced a property for me that met all of my investment criteria, they liaised with various third parties on my behalf and have been involved throughout the process, including during the renovations.  The service provide by NewPort in Shanghai is unparalleled.
Our company has a designated agency, but I heard about NewPort Real Estate and went ahead with the company.  An amazing job to help us settle down in Shanghai.  NewPort Real Estate specialists are professional and extremely proactive.  Amazingly they maintain a database of high-end properties across Shanghai, and excellent access to properties which may not otherwise be available.  In addition, they help with 90% of all orientation services that an expat will ever need, as well as after move settling in services.  I have to offer my endorsement for NewPort Real Estate.